FREE ONLINE RETURN POLICY (Free First return only)
It is important to us that our customers are fully satisfied with their online purchases. This is why we make the return process easy for you. In order to keep our customers happy, we offer a FREE 7 (seven) day return policy for online purchases, for your first return only. If you receive your order and are not satisfied for any reason, you can return the product(s) by sending a detailed e-mail to following e-mail address:
If your return is a second return on the same purchase order, it then no longer qualities for a free return and must be returned at your own expense ( by mail ) to our address for a product refund :
10847 Moisan, Montreal, Quebec, H1G 4N6
The following criteria must be met in order for an item to qualify for a reimbursement:
- Order was received within 7 days prior to wanting to return.
- The product is unworn.
- The product is unused.
- The product is undamaged.
- The product is in its original packaging with price tags attached or any other stickers attached.
- Must be a Canadian order
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, “www.OnlineShoeDepartment.com” reserves the right to not issue a refund.
If you wish to reach a representative at “www.OnlineShoeDepartment.com”, please call:
514-322-2282 (offices are open between 9am & 5pm Eastern Time Zone )
All refunds will be issued in the form in which payment was originally received. The refund will only be issued once the returned item has been received and inspected by “www.OnlineShoeDepartment.com”.